Cookie FAQ's

How long will my cookies stay fresh once they arrive?
Our cookies stay fresh for 5 to 7days after receiving your order. To save some for later, you can store your cookies in the freezer for up to 3 months. Use a food saver device or plastic wrap and a freezer bag when storing your cookies in the freezer.

 

  

 

Edible Cookie Dough FAQ's

Is your edible cookie dough safe to consume raw?
Yes, all ingredients in our delicious, homemade recipes are safe to consume. Our flour that has been heat treated and therefore there is no risk of bacterial contamination.

Are there raw eggs in your edible cookie dough?
No, we do not incorporate eggs in any of our edible cookie dough products.

Can I bake your edible cookie dough?
No, our gourmet edible cookie dough is made specifically for consuming unbaked. It does not include the ingredients necessary for making baked cookies.

How will my dough arrive and how should I store my edible cookie dough?
Your dough will arrive at whatever the temperature is outside, this means it may arrive warm and or appear "melted". It is recommended that upon arrival you place your dough in your refrigerator to allow time to cool. For the best experience pull your dough out of the refrigerator 30 - 60 minutes before you're ready to consume

You can leave it out of the fridge if you are consuming within 5 - 7 days, or store it in the freezer for up to 3 months from receipt

My edible cookie dough became hard in the refrigerator, how do I soften it?
Like butter, our edible cookie dough will firm up in the refrigerator and will soften at room temperature.  You can leave it out of the refrigerator if you are consuming within 5 - 7 days or just take it out 30 - 60 minutes before consuming

 

Misc FAQ's

Where are you located?
We’re a small home based business located in Sanford, FL. Our cookies truly are homemade!

Do you offer local pickup?
If you’re interested in local pick up please utilize the ‘Chat with us’ feature prior to ordering, and we will do our best to accommodate your request.

 
When will my order ship? 

Cookies & Edible Dough:
All orders placed Mondays-Thursdays will be baked fresh that Friday-Sunday. Orders are shipped the following Monday & Tuesday. Any orders placed over the weekend will be made the following week.

Apparel & Accessories:
Shipping for all apparel & accessories is generally between 7 - 13 business days. These shipping times are estimates, not guarantees. The estimates don’t include the time it takes to create your product.

What happens if my order was damaged or lost during shipping?
We make every effort to safely package your cookies and edible doughs. However, once the order is shipped, we have no control over USPS, weather related conditions (heat, rain, volcanos, etc), what happens to the package, or how they handle the package. Please contact your local post office to file a claim if your package is damaged or lost. We are a very small business and due to financial reasons we cannot take responsibility for what happens once your cookies and edible dough's have left our hands.
 
Do you offer nut free, sugar free, dairy free, gluten free or vegan products
No, at this time we are not able to offer any of these product types. We wish we could accommodate every type of request, however this one would be quite difficult given our sweet and savory menu. We work with ingredients that do have allergens, such as eggs, dairy products, wheat, nuts, etc.  If any of these pose a health risk to you, we recommend you do not order any of our baked goods.
 
How can I contact you directly?
E-mail: contact@doughmygodcookies.com 
We do not accept returns, refunds or cancellations